Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you ("Contractor," "you," or "your") and ElecPro ("ElecPro," "we," "us," or "our") governing your access to and use of the ElecPro platform, including the web application, API, and any related services (collectively, the "Service").

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are registering on behalf of a business entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

2. Eligibility

The Service is designed for licensed electrical contracting businesses and their employees operating in the United States. You must be at least 18 years of age and legally permitted to operate a business in your jurisdiction. We reserve the right to refuse service to any entity at our sole discretion.

3. Accounts and Security

When you register, you will receive a unique company login code. You are responsible for keeping your credentials — including your login code, email address, and password — confidential. You are solely responsible for all activity that occurs under your account.

You agree to notify us immediately at [email protected] if you believe your account has been compromised. We are not liable for any loss arising from unauthorised use of your credentials.

Each account is provisioned to a single company. You may add team members (technicians) under your company account. You remain responsible for all users operating under your company login code.

4. Subscription and Billing

The Service is offered on a subscription basis. Your subscription tier is determined by the number of active users in your company account:

• Tier 1 — 1 to 5 users
• Tier 2 — 6 to 15 users
• Tier 3 — 16 to 25 users

Subscription fees are billed in advance on a recurring basis. Payment is processed through Stripe. You authorise us to charge your payment method on file for all applicable fees. All fees are non-refundable except where required by law.

We may modify pricing with at least 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5. Stripe Connected Account

To accept online payments from your clients through ElecPro, you must connect a Stripe Express account. By connecting Stripe, you agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. We are not a party to transactions between you and your clients; Stripe processes those payments directly. We are not responsible for payment disputes, chargebacks, or Stripe account actions.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable regulations
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Resell, sublicense, or provide access to the Service to third parties outside your company
• Use automated tools to scrape, crawl, or systematically download data from the Service
• Interfere with or disrupt the integrity or performance of the Service

7. Your Data

You retain full ownership of all data you upload or input into the Service, including client records, job details, invoices, photos, and financial information ("Your Data"). We do not claim any ownership rights over Your Data.

You grant us a limited licence to store, process, and transmit Your Data solely as necessary to provide and improve the Service. We will not sell Your Data to third parties or use it for advertising purposes.

You are responsible for ensuring you have the legal right to upload any data, including your clients' personal information, and that doing so complies with applicable privacy laws.

8. Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free access. The Service is provided on an "as is" and "as available" basis. We may perform scheduled maintenance that temporarily affects availability. We will make reasonable efforts to provide advance notice of planned downtime.

9. Intellectual Property

The ElecPro platform, including its software, design, trademarks, and content (excluding Your Data), is owned by ElecPro and protected by applicable intellectual property laws. These Terms do not grant you any rights in our intellectual property beyond the limited right to use the Service as described herein.

10. Disclaimer of Warranties

To the fullest extent permitted by law, ElecPro disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, that defects will be corrected, or that the Service is free of harmful components. You use the Service at your own risk.

11. Limitation of Liability

To the fullest extent permitted by applicable law, ElecPro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid to ElecPro in the twelve months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless ElecPro and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Data, your violation of these Terms, or your violation of any third-party rights.

13. Termination

You may cancel your account at any time by contacting us at [email protected]. Upon cancellation, your access to the Service will end at the close of your current billing period.

We may suspend or terminate your account immediately if you breach these Terms, fail to pay applicable fees, or if we determine in our sole discretion that continued access poses a risk to other users or the integrity of the Service. We will provide notice where reasonably practicable.

Following termination, we will retain Your Data for 30 days during which you may request an export. After that period, Your Data will be permanently deleted from our systems, subject to legal retention requirements.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising under these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for matters involving intellectual property or unauthorised access to the Service.

16. Contact

Questions about these Terms? Reach us at [email protected].